Policies

“BTP Eco Products Pvt. Ltd. is committed to manufacturing extremely high-quality, cutting-edge products in an accurate and timely manner for our existing and growing customer base.

Customer Care Policy
BTP expects the highest possible standards of integrity and conduct in all matters. True partnership with our clients is our mantra, supported by the following Code of Conduct :

• We put you, the customer, first. Your concerns are taken very seriously, with the appropriate sense of urgency, attention and empathy. This eans listening intently, making notes, and confirming understanding before taking action.
• We embrace your complaints as opportunities to impress you. Instead of reacting defensively, we commit to resolving your issue or request with urgency, clarity, and to your complete satisfaction.
• We provide honest responses, and do not make promises we cannot keep. We conduct ourselves with integrity. We will deliberate carefully before making commitments or promises, because we understand nothing annoys customers more than a broken one.
• We demonstrate thorough knowledge of BTP products and services so that we can address your unique situation with optimal solutions. We make sure you have all the information you need to get the best experience and value from our partnership. To give you the best experience with products, services, we will inform you of our unique approaches, client support systems, feedback channels, and other important avenues for maximizing your experience with us.

Environment Care Policy

BTP is committed to reducing its impact on the environment.  We will strive to improve our environmental performance over time and to initiate additional projects and activities that will further reduce our impacts on the environment. 

Our commitment to the environment extends to our customers, our staff, and the community in which we operate.  We are committed to: 

 Comply with all applicable environmental regulations; 

 Prevent pollution whenever possible; 

 Train all of our staff on our environmental program and empower them to contribute and participate; 

 Communicate our environmental commitment and efforts to our customers, staff, and our community; and  

 Continually improve over time by striving to measure our environmental impacts and by setting goals to reduce these impacts each year.

Quality Policy

 
"BTP Eco Products Pvt. Ltd. is committed to manufacturing extremely high-quality, cutting-edge products in an accurate and timely manner for our existing and growing customer base. We satisfy all ISO 9001:2015 and customer requirements and continually improve our processes to enhance customer loyalty and satisfaction.”

To sustainably create value and to effectively and efficiently build trust, BTP: 

1. Guarantees product safety and full compliance by respecting our policies, principles and standards with full transparency, 

2. Ensures and enhances preference and consistency to delight individuals and families by valuing what they value and by offering products and services that always meet or exceed their expectations, 

3. Strives for zero defects and no waste by constantly looking for opportunities to apply our continuous improvement approach to deliver competitive advantage, and 

4. Engages everybody’s commitment across our complete value chain and at all levels of our organization to build the BTP Quality mind-set